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JW LED FAQs | LED Light Manufacturing & Lighting Solutions
JW-Led_LogoMade In Canada
Industrial. Agricultural. Commercial. Canadian Lighting Manufacturer
Made In Canada
Canadian Lighting Manufacturer

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Made In Canada
Canadian Lighting Manufacturer

JW LED - FAQs

Ordering & Shipping

Contact us or navigate to the product you need and click “Request a Quote.” Not sure which product is right for you? We have sales channels across Canada, and we will connect you with the right team in your area. Reach out—we’re here to help with fixture selection and layout to ensure you achieve the lighting results you desire!
Our standard shipping policy states that orders placed today will ship the next business day. This applies to stock items. Any build-to-order item will be shipped the day after it is completed.
You will receive an email with carrier tracking information once your order ships. You can track on the carrier’s website using the provided tracking number.
Our standard shipping policy is based on our carriers’ capabilities, generally orders in Ontario deliver the day after they are shipped. With orders in eastern or western Canada taking 2-3 Business days to deliver. USA Deliveries are dependent on the shipping lane and transit times.
Yes, we offer expedited shipping options. Generally, for rush orders, our team will do everything we can to meet your needs.
Shipping costs are calculated based on the order of the shipment via the carrier rates.
Yes, we cover the freight charges on volume/skid qty orders. Please reach out to find out if your order qualifies for free shipping.

Products & Accessories

JW LED Inc. offers a wide range of Commercial led lighting, Custom led Lighting, industrial led lighting & agricultural led lighting.
Yes, to a certain extent we can produce custom products to your specifications. Contact our sales team sales@jwled.ca for more information.
Our website filters and product descriptions can help guide you, but our knowledgeable sales staff can also make recommendations based on your specific application.
Yes, we can provide product samples for testing and evaluation purposes. Sample charges may apply. Contact sales@jwled.ca for more information.

Returns & Exchanges

Please view our warranty policy on the resources page to view our general return process.
Contact us at sales@jwled.ca, and we will ensure that the whole process runs smoothly and that your products are credited according to our policy.
Unfortunately, return shipping costs are not refunded unless the item was defective or shipped incorrectly by us.

Account Management

Click the “Create Account” link at the top of the website to register for an account by providing basic information.
Log into your account and click on My Account to update your address, password, payment methods, etc.
All past orders are stored in your account under the “Order History” section when logged in.
Our privacy policy regarding the collection and use of customer data can be viewed here: https://stage.jwled.ca/privacy-policy/

Company

The owners of JW LED Inc. have a history in manufacturing from different industries, with the passion being passed down from generation to generation 
Our corporate headquarters and main warehouse facility are located at:
346142 4th Concession B
Flesherton ON.
N0C 1E0
Absolutely! We will work with you to ensure you receive the best possible price based on the quantity you're purchasing.
You can reach our customer service team at 226-916-1240 or sales@jwled.ca
©2024 JW LED Inc. All Rights Reserved, Privacy Policy. | Crafted by FirstWire
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